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Shipping Policy

At Spiralen.ee, we are pleased to offer our customers convenient and efficient shipping options. Our goal is to ensure that your purchases reach you in a timely and secure manner. Below you will find the details of our Shipping Policy, including information on our free shipping offer within the European Union (EU).

The goods are shipped to the following countries: including and not limited to, Estonia, Latvia, Lithuania, Finland and other EU countries. 

For receiving the goods, the buyer has the following options: pick up with agreement with store manager, Omniva or Itella.

The shipping costs are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Within Estonia, shipments generally reach the buyer's specified destination within 10 working days from the enforcement of the sales contract. Outside of Estonia, delivery takes place within 20 calendar days.

In exceptional cases, there is a right to deliver the goods within up to 45 calendar days

Free Shipping within the EU

  • Coverage: We offer free standard shipping on orders to countries within the European Union. This is part of our commitment to providing an excellent shopping experience for our customers.
  • Exceptions for Large Items: While we strive to maintain our free shipping offer, please note that orders containing items that are too large or heavy may incur additional shipping fees. This is due to the extra costs associated with transporting larger goods.
  • Notification: If your order is subject to additional fees due to its size, we will notify you before processing your order. This ensures that you are fully informed of any extra costs.

Shipping Process and Times

  • Order Processing: Orders are processed within 1-3 business days after your purchase. Once processed, you will receive a confirmation email with your shipping details and tracking number.
  • Delivery Times: Delivery times vary depending on your location within the EU. Typically, orders are delivered within 5-10 business days from the date of shipment. Please note that delivery times are estimates and can be affected by factors outside of our control.
  • Carriers: We use a variety of shipping carriers to deliver your order. The choice of carrier depends on the size of your order and your location. Our aim is to select the most efficient and reliable option to ensure your order arrives on time.

Additional Information

  • Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment directly on the carrier’s website.
  • Shipping Address: Please ensure that your shipping address is accurate and complete at the time of checkout. Incorrect or incomplete addresses may result in delays or additional charges for redelivery.
  • Customer Service: If you have any questions or concerns about your order's shipping status, or if you require assistance with a delivery, please do not hesitate to contact us. Our customer service team is here to help.

We value your business and are committed to delivering your Spiralen.ee purchases in the most efficient and cost-effective manner. Thank you for choosing us for your needs. We look forward to serving you and ensuring a smooth and satisfactory shipping experience.