Terms of service
TERMS OF SALE
The owner of the online store Spiralen.ee (hereinafter the Online Store) is Spiralen OÜ (registry code 16846555).
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of products sold in the online store are indicated next to the products. A delivery fee will be added to the price. All prices of goods sold in the online store are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing the order.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate delivery address for the products. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank
- Pay later solutions: Klarna, Inbank
- Visa/Mastercard card payments
- PayPal
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
Nb! When paying with a bank link, be sure to click on the "Back to merchant" button on the bank's page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The contract enters into force upon receipt of the amount payable on the bank account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
Goods are shipped around the world except: Cuba, Iran, North Korea and Syria.
To receive the goods, the buyer has the following options: Omniva and Smartpost courier service
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 1-3 working days from the completion of the goods. Delivery outside Estonia takes place within 2-4 calendar days.
The product takes 1-3 weeks on a general basis, depending on the product you choose.
In exceptional cases, you have the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person or if it is a special order.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address info@neoon.eu no later than within 14 days of receiving the goods.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receiving the application for withdrawal, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the online store, the online store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
The right to file a claim
The online store is responsible for the non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the item and which becomes apparent within two years from the delivery of the goods to the buyer. Within the first six months of delivery of the thing to the buyer, it is assumed that the defect already existed at the time of delivery of the thing. Refuting the respective assumption is the responsibility of the Online Store.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@spiralen.ee or calling the phone: +372 57570304.
The online store is not responsible for defects that have arisen after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return to the Buyer all fees associated with the sales contract.
The online store will respond to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish to receive them by entering their e-mail address on the website and announcing their wish to receive direct mail notifications.
The buyer can unsubscribe from the offers and newsletters sent to the e-mail at any time by letting us know by e-mail or by following the instructions in the e-mail containing the offers.
Settlement of disputes
If the buyer has any complaints about the Online Store, they must be sent to the e-mail address info@spiralen.ee or call: +372 57570304
If the buyer and the online store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application can be submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the online store. The review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the European Union consumer dispute resolution platform.
Spiralen OÜ is the data controller responsible for personal data, Spiralen OÜ transfers the necessary personal data for executing payments to the authorized processor Maksekeskus AS.